Estimated Duration of Delivery
The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.
In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.
Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.
Delivery of Bulky Items
Large or bulky items are generally delivered via a freight forwarder. Typically, orders are delivered to the curb of the delivery address. The forwarding company will contact you over the phone to schedule the delivery. Deliveries can only be made by appointment.
We care about the environment, and so should you!
The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage.
Our boxes are made from pure carton and can be disposed of in waste paper refuse.
In United States, your parcels will be delivered by DHL Express.
If you order by Tuesday 13:00 o'clock and the ordered products are in stock, your order will be processed the same day. Delivery takes place in 3 business days after dispatch.
Immediately after the successful entry of the order, you will receive a confirmation via mail. On the evening of the day of dispatch, you will then receive the dispatch confirmation with your personal tracking number. This allows you to track your parcel accordingly.
The estimated delivery date of your order will be displayed next to the respective product and also in the shopping cart.
Of course, our delivery services always try to deliver the shipment as quickly as possible. However, we ask for your understanding if there are occasional delays in delivery, usually due to weather or traffic conditions.
Customs Clearance in Third Party Countries
All orders placed are liable to VAT and custom duties. The customer imports the goods purchased thus is liable for any import duties and fees incurred as a result. Regretfully, we are unable to influence the stated fees nor are we able to provide you with an estimation of these charges.
⭐️ Delivery Before Christmas Deadlines ⭐️
Christmas is just around the corner. To ensure that your purchases arrive on time, it is imperative to follow our deadline guidelines. These dates are valid for in-stock products* only!
| ||Standard delivery||Express delivery*|
|Austria||19 December||20 December|
|Belgium||14 December||17 December|
|Bulgaria||12 December||18 December|
|Czech Republic||17 December||18 December|
|Germany||17 December||19 December|
|Denmark||12 December||14 December|
|Spain||14 December||18 December|
|Finland||13 December||17 December|
|France||17 December||19 December|
|Great Britain||12 December|
|Croatia||17 December||18 December|
|Hungary||18 December||19 December|
|Ireland||12 December||17 December|
|Italy||17 December||20 December|
|Luxembourg||14 December||17 December|
|Netherlands||14 December||17 December|
|Poland||17 December||18 December|
|Portugal||13 December||18 December|
|Sweden||14 December||17 December|
|Slovenia||18 December||19 December|
|Slovakia||14 December||18 December|
We strive to ensure that the packages are dispatched on a timely basis. However, we have no influence on the operating capacities of the delivery companies. Regretfully, we are unable to make any guarantees, BUT - the afore-mentioned deadlines provide a good lead time.
*If you would like to place an order after the suggested deadlines, we recommend that you order using Express Mail (DHL Express or UPS Express). Please note that Express Mail costs extra and also comes with a recommended "order by" date. Express Mail is not overnight mail, it is simply faster than regular mail. The estimated dates of delivery are simply estimations and cannot be guaranteed.
The stipulated dates only apply to orders that contain in-stock products. Please note that the specified times do not guarantee that orders placed on or before these dates will be delivered on time. The times and duration of delivery are dependent on the selected delivery companies.
Happy Holidays and Merry Christmas!